Frequently Asked Questions
Welcome to our FAQ page! Here, weâve compiled answers to the most common questions to make your shopping experience seamless and enjoyable. Whether youâre curious about sizing, shipping times, return policies, or garment care, youâll find the information you need right here. If you donât see your question listed, our customer support team is always ready to assistâfeel free to reach out, and weâll be happy to help!
You can reach our customer service team via email, phone, or by filling out the contact form on our website. We strive to respond to all inquiries within 24-48 hours.
Absolutely! Once your order is shipped, you will receive a tracking number via email so you can follow your package every step of the way.
We offer a wide range of sizes from XS to 5XL. To ensure the perfect fit, we provide a detailed size guide on each product page. If you’re unsure, feel free to contact our customer support team for personalized assistance.
We recommend following the care instructions on the garmentâs label for best results. For delicate fabrics, hand washing and air drying are ideal. Please refer to our “Clothing Care Guide” for detailed care instructions to keep your items looking their best.
We strive to ensure all products arrive in perfect condition. If you receive a damaged or defective item, please contact us immediately with your order number and photos of the damage. We will work with you to resolve the issue by offering a replacement or a full refund.
Once an order is confirmed, itâs processed quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate changes, but please note that once an order is shipped, we cannot make changes.
Yes, we prioritize the security of your personal information. Our website uses encryption to protect your data, and we adhere to strict privacy policies to ensure your information is never shared without your consent.
Yes, we frequently offer special promotions and discounts. Sign up for our newsletter to stay updated on exclusive offers and sales events!